Frequently Asked Questions
Here al lost of the most common questions.
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General Information
What’s Easy Walk?
What kind of mobile phone is compatible with the application?
What do I need to use Easy Walk Application?
What’s the Text-to-Speech technology?
How can I download Easy Walk?
Usability
How do I start the navigation for the first time?
What can I do to get a rapid access to the application?
What default connection do I have to choose?
What can I do if my Easy Walk data connection doesn’t work?
What can I do if my mobile phone data connection is not yet configured?
How can I update the application version?
Are Easy Walk updates free?
Do I have to update the maps too?
How can I get my current GPS position?
Why sometimes there are no geolocalisation data?
How do I create a new Favorite?
How do I store my current GPS position as a Favorite?
How do I start the navigation?
How do I set the Departure Point?
How do I set the Destination Point?
What can I do if the system does not recognize the address I typed in?
How do I stop the navigation?
How can I access to the Points of Interest?
What can I find using Points of Interest feature?
How can I find my Point of Interest?
GPS
What is the GPS?
Where the GPS antenna should be located?
What can I do if no satellite signal is found?
How long my Bluetooth GPS receiver take to obtain a satellite fix?
What is a GPS terminal accuracy while calculating its location?
How do I pair Easy Walk with the Bluetooth GPS receiver?
How do I configure the Bluetooth connection on my mobile phone?
What can I do if my Bluetooth connection is malfunctioning?
What can I do if the device pairing is lost?
How do I send my GPS position to a friend?
Call center
How can I activate Easy Walk?
How can I deactivate Easy Walk?
What is an help request?
How can I contact the call center?
What kind of help the call center offer?
How do I edit my personal emergency numbers?
How do I modify my personal emergency numbers?
How do I change my IMEI code?
How do I modify my personal data?
What’s Easy Walk?
Easy Walk is an innovative NAVIGATION SYSTEM based on the GPS (Global Positioning System) and running on Symbian OS mobile devices which provides blind and partially sighted people with a complete range of features aimed to the best ever personal navigation aid. Easy Walk offers a constant and always available support to be always traceable but also to obtain assistance and useful information to get around in an extremely easy and independent way.
What kind of mobile phone is compatible with the application?
Easy Walk runs on Symbian Os mobile devices: Nokia 6630 and N70.
What do I need to use Easy Walk Application? To use the application you need:
- A compatible mobile device;
- A Text-to-Speech system installed on;
- A Bluetooth GPS receiver combined with your mobile phone;
- Install the application with the installation file (.sis) provided;
- Activate Easy Walk calling the dedicated call centre.
What’s the Text-to-Speech technology?
The Text-to-Speech technology is the instrument to translate all the textual information of the interface into vocal expressions.
How can I download Easy Walk?
The Easy Walk installation file (.sis) can be downloaded on a personal computer and then transferred to the mobile phone or it can be downloaded directly on the mobile phone through internet. The installation is completed by following the instructions which are provided on the mobile phone screen.
Usability
How do I start the navigation for the first time?
To start the navigation for the first time you have to do the following procedure:
- Choose the default data connection to use;
- Pair your Bluetooth GPS receiver whit Easy Walk among the active Bluetooth device found by the mobile phone;
- Press the right selection key, if you have configured it. Otherwise start Easy Walk from the section my own of the main Menu of the mobile phone.
- Wait a while for the GPS receiver to connect and send a valid signal to Easy Walk.
What can I do to get a rapid access to the application?
To associate Easy Walk with the right selection key (Button 2) and have rapid access to the application you should follow this procedure:
- From the Main Menu select Options > Request Activation Key;
- Scroll down the application list until the Easy Walk item;
- Press OK.
What default connection do I have to choose?
You have to choose the data connection advised by your mobile network operator.
What can I do if my Easy Walk data connection doesn’t work?
You can try to reconfigure your data connection by selecting Options > Settings > Internet connection on the main page of Easy Walk. If the problem persists, you should check your devices data connection.
What can I do if my mobile phone data connection is not yet configured?
If the data connection of your mobile phone is not set, you should contact your mobile network operator customer service in order to obtain information about configuration and costs of data transfer.
How can I update the application version?
You can check for Easy Walk updates availability by selecting from the main page Options > Software Update. If an updated version of the application is available, you should follow this procedure:
- Confirm the installation;
- Confirm the overwrite of the previous version;
- Close all the active applications.
Are Easy Walk updates free?
Yes, Easy Walk updates are free. The only cost you have to pay is for the download of a file (smaller than 200 kB) and the cost of the download depends on your call rate (contact your mobile network operator customer service for further details).
Do I have to update the maps too?
No, maps updates are not necessary because they are stored on the central application server and they are updated automatically more than twice a year and free of charge for the end user.
How can I get my current GPS position?
In order to obtain your current position with information about the city, the address with street number and other useful information, you can choose between two options:
- Use the feature Where I am through the application menu Options > My Position > Where I Am?
- Press the 5 button.
Why sometimes there are no geolocalisation data?
These errors might often be trigged for a GPS signal imprecision or a lack of information in the Cartographic system.
How do I create a new Favorite?
You can easily create a new Favorite by selecting My Favorites > Save Address and proceeding in the following way:
- Insert city, street name, and number and select OK;
- Choose your Favorite name and select OK to save it. Alternatively, you can add your current GPS Position to Favorites (if GPS signal is valid) selecting Save GPS Position and assign the Favorite name.
- Select My Favorite > Save GPS Position;
- Choose your Favorite name and select OK to save it.
How do I store my current GPS position as a Favorite?
To save your current GPS Position as Favorites you should check the GPS signal, if it is valid do the following procedure
- Select My Favorite > Save GPS Position;
- Choose your Favorite name and select OK to save it.
How can I start the navigation?
To start the navigation you have to follow this procedure:
- Set a Departure Point
- Set a Destination Point
- Select the application menu Options > Calculate Route
- Select Options > Start Navigation menu.
How can I set the Departure Point?
You can set the Departure Point in the following ways:
- Navigation > Departure > Select Starting point > From My Position –To start navigation from your current GPS position
- Navigation > Departure > Select Starting point > From Address –To start navigation from a certain address
- Navigation > Departure > Select Starting point > From Favorites –To start navigation from a bookmark previously stored
How can I set the Destination Point?
You can set the Departure Point in the following ways:
- Navigation > Arrive > Select destination > From My Postion –To stop navigation from your current GPS position
- Navigation > Arrive > Select destination > From Address –To stop navigation from a certain address
- Navigation > Arrive > Select destination > From Favorites –To stop navigation from a bookmark previously stored
What can I do if the system does not recognize the address I typed in?
In this case you have to choose another address near by the desired point. The cartography information is not always complete for all areas.
How do I stop the navigation?
To exit the navigation you can select Back and return at the previous menu. Otherwise when you arrive at the desired destination session automatically ends.
How can I access to the Points of Interest?
To access to the POIs (Points of Interest) managements you can choose between two options:
- Use the Options > Interest Points menu;
- Press the 5 button from the main screen.
What can I find using Points of Interest feature?
This feature helps you finding hotels, tourist facilities, sporting centers, hospitals, restaurants, railway stations and other places close to your current position or to a certain address.
How can I find my Point of Interest?
You just have to select your interest category and press Options > From GPS Position or Options > From address to find the interest point selected list. Then you can:
- Select the desired point of interest to know some detail, such as address, phone number using the Options > Address Detail menu;
- Set the desired point of interest as a Departure point or a Destination point using the Options > Set as.. menu;
- Save your interest point as a bookmark using the Option > Add Favorite menu.
GPS-related questions
What is the GPS?
The Global Positioning System (GPS) is a navigation satellite system that works worldwide through the signals of more than two dozen of satellites. These signals allow GPS receivers to determine the current location, speed and direction.
Where the GPS antenna should be located?
The GPS receiver antenna should be positioned as described in the module instructions to enhance reception and signal accuracy. Some car windshields and windows may contain metal, which may block or weaken the satellite signals. If you stand still, GPS cannot detect which way you are facing, because it determines your direction on the basis of your movement. In addition, the GPS is operated by the United States government, which is solely responsible for accuracy and maintenance of the system. The accuracy of location data can be affected by adjustments to GPS satellites made by the United States government and are subject to change with the United States Department of Defense civil GPS policy and the Federal Radio navigation Plan. For these reasons, GPS should not be used for precise location measurement, and you should never rely solely on location data from the GPS receiver.
What can I do if no satellite signal is found?
If no satellite signal is found consider the following:
- Check that your hand does not cover the GPS antenna;
- If you are indoors, go outdoors to receive a better signal;
- If you are outdoors, move to a more open space;
- If the weather conditions are bad, the signal strength may also be affected;
- The time it takes to establish a GPS connection may vary between a few seconds and several minutes;
- Avoid using a screen saver when the GPS connection is being established.
Please mind that when using an external GPS receiver via Bluetooth technology, you have to press 0 key on the numeric keypad to establish a connection to the receiver you have to check that it is switched on and placed near the mobile phone, wait until the device discovery is finished and then you have to choose the item concerning you GPS receiver. If required, you have also to insert the protection code for the connection (please refer to your GPS receiver manual for further details about device pairing).
How long my Bluetooth GPS receiver take to obtain a satellite fix?
The While the theoretical minimum to get a satellite fix is approximately 40 seconds, in practice, the required time is usually from one to several minutes. This can be shorter if the GPS receiver is restarted in a location where it has been used just shortly before. To get the best performance, the GPS receiver needs good visibility to the satellites. Performance can be impacted on by the environment, for example, high buildings or cloudy/rainy weather may affect the signal quality
What is a GPS terminal accuracy while calculating its location?
A GPS terminal can calculate its location with an accuracy of 15 meters. In optimal conditions, the accuracy may be within a few meters. The accuracy depends on the number of satellites, the signals of which the GPS module receives, and it can also be affected by poor satellite geometry. Availability and quality of GPS signals may be affected by buildings and natural obstacles, as well as weather conditions. The GPS receiver should only be used outdoors to allow reception of GPS signals.
How do I pair Easy Walk with the Bluetooth GPS receiver?
In order to pair Easy Walk with the Bluetooth GPS receiver you have to check that it is switched on and placed near the mobile phone, wait until the device discovery is finished and then you have to choose the item concerning you GPS receiver. If required, you have also to insert the protection code for the connection (please refer to your GPS receiver manual for further details about device pairing).
How do I configure the Bluetooth connection on my mobile phone?
To configure the Bluetooth features of your mobile phone select from Connect > Bluetooth the main Menu. Then set the following parameters:
- Bluetooth: On
- My phone’s visibility: Hidden
- My phone’s name: (choose your favorite name)
- After having configured the Bluetooth features, press Exit to confirm and save the changes.
What can I do if my Bluetooth connection is malfunctioning?
If your Bluetooth connection is malfunctioning you can try to search by selecting Options > Settings > Connect GPS on the main page of Easy Walk.
What can I do if the device pairing is lost?
If the device pairing is lost you can try to search by selecting Options > Settings > Connect GPS on the main page of Easy Walk.
How do I send my GPS position to a friend?
To transmit your geographical position to a friend you have to select Options > My Position > Send Position from the main screen and insert the recipient phone number. He will receive on his mobile phone a link to download the map whit your current position.
Call center
How can I activate Easy Walk?
To activate Easy Walk and register you to the service you should phone to the call center and give it your personal data.
How can I deactivate Easy Walk?
To deactivate Easy Walk you should phone to the call center and an operator will cancel you to the service.
What is an help request?
An help request is a call to the call center dedicated. A call center operator can visualize a map of the area where you are and constantly track your GPS position, and guide you step by step towards the desired destination. The call center can also activate Easy Walk on your mobile phone, deactivate you to the service, edit your and the emergency numbers to contact if necessary.
How can I contact the call center?
To contact the call Center you have to select Options> Current Position > Help request and the calling starts automatic.
What kind of help the call center offer?
The call center can:
- Visualize a map of the area where you are and constantly track your GPS position,
- Guide you step by step towards the desired destination
- Activate Easy Walk on your mobile phone
- Deactivate you to the service
- Edit your personal data
- Call your emergency numbers if necessary for forward the request for assistance whit your current position eventually by sending the map in graphical format
- Change your IMEI code
- Assure a real time assistance service
How do I edit my personal emergency numbers?
To edit your emergency numbers you should phone to the call center and an operator will insert your personal phone numbers to contact if necessary.
How do I modify my personal emergency numbers?
To modify your emergency numbers you should phone to the call center and an operator will edit your personal phone numbers.
How do I change my IMEI code?
To change your IMEI code you should phone to the call center and an operator will edit your device data.
How do I modify my personal data?
To modify your personal data you should phone to the call center and an operator will edit your data.